Please note that you may simply be offered a lease extension or technical advice if financial help is not the most effective solution.
There are a limited number of electric vehicles offered through the Scheme. These are typically better for customers intending to travel shorter distances. You will need to have a charging point fitted outside your home, where there is suitable off-road parking. You can search for electric cars on Motability online by choosing 'electric' under 'fuel type'.
Greener cars are also highlighted for their efficiency. Many models are available, supporting the Scheme's secondary aim of protecting the environment. Motability also provides tips on choosing a 'green' car and on driving more efficiently.
Using the online Motability search will show the average mpg for the models shown.
Yes. A number of cars come with lumbar support as standard or at higher equipment levels. Ask at the dealership when making your application.
There are several ways to narrow down your options: compare models online, read reviews of each model, and test drive cars you are interested in.
It is always strongly recommended that you take a test drive before deciding on a car. Even if you will not be driving the vehicle yourself, test the accessibility, seating and features for yourself. For Motability customers, extended test drive appointments may be available.
You have the choice of many colours offered with the model as new. The dealership will be able to advise you on which paintwork shades are available.
Please contact Motability Customer Services on 0300 456 4566 if you cannot find a vehicle which meets your needs.
If you are fully eligible for the Scheme, simply visit a dealership which has a Motability specialist and begin your application. The whole process will be explained, and you receive support at every step. The application will be completed online at the dealership.
You will need to take your Certificate of Entitlement for benefits, a Driver Consent form and all licences for named drivers, and a recent utility bill to prove your address. You will be sent an individual PIN for your application, which is needed when you collect your car.
This is part of every Motability application. The questions are designed to make sure that the Scheme itself, and the car you choose, are right for you. The dealer may also conduct a separate home assessment to make sure you have space for the vehicle or other items you need, such as an electric charging point.
As part of your application, you need to tell the dealer who will be driving the car (including yourself). All nominated drivers must sign to agree they will abide by the rules and guidelines of the Scheme. If they are unable to join you when making the application at the dealership, they will need to sign a Driver Consent form, which you take with you along with their driving licences.
The DWP gives Motability Operations a Safe Date, which is when they will start to hold your eligible allowance. This is the Earliest Handover Date at which you can collect your car – your Motability agreement cannot begin before this date.
You will need to speak to the dealership you applied to immediately. They will be able to tell you whether cancelling the application is possible. You may have to pay a cancellation fee.
This depends on the model you order, the manufacturer's timescales, and whether any adaptations are being made to the vehicle. Always check with the dealer to find out how long is left until you can collect. If you are currently on the Motability Scheme, you cannot collect a new car until your existing agreement ends.
You must take your proof of identity, driving licences for active drivers, and your PIN.
In cases where there are more than two weeks remaining until you can collect, call Motability Customer Services on 0300 456 4566.
If you have less than two weeks left, call the dealership and explain the situation.
Yes, as long as you have your PIN and/or other security information and the car dealership you ordered from is open.
Only an appointee (carer). A Motability agreement is a legal contract, and ideally you as the customer must be present to enter your PIN and take delivery of the car.
No, these are not available on Motability.
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