We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
Your personal information will be held by Coventry Motor Company database, Suzuki Financial Service and Mazda Financial Services. For more information on Coventry Motor Company database, contact 02476 639100. Suzuki Financial Services Ltd is part of the Lloyds Banking Group , more information on the Group can be found at www.lloydsbankinggroup.com. For more information on Mazda Financial Services, which is part of Santander, can be found at www.santanderconsumer.co.uk.
This privacy notice contains key information about how we will use and share your personal information and the rights you have in relation to this. If you want to know more please contact us for our full privacy notice.
We will use your personal information:
To support us with the above we analyse information we know about you and how you use our products and services, including some automated decision making. You can find out more about how we do this, and in what circumstances you can ask us to stop, in our full privacy notice.
Your personal information will be shared within Santander, Lloyds Banking Group, Coventry Motor Company and other companies that provide services to you or us, so that we and any other companies in our Group can look after your relationship with us. By sharing this information enables us to better understand our customers' needs, run accounts and policies, and provide products and services efficiently. This processing may include activities which take place outside of the European Economic Area. If this is the case we will ensure appropriate safeguards are in place to protect your personal information. You can find out more about how we share your personal information with credit reference agencies below and can access more information about how else we share your information in our full privacy notice.
We may pass your information to the supplying manufacturer and all companies within the manufacturer or dealer group to support their business and marketing activities. For a full list of third party companies please contact us.
We will collect your personal information about you from a number of sources including:
You can find out more about where we collect personal information about you from in our full privacy notice.
We may be required by law, or as a consequence of any contractual relationship we have, to collect certain personal information. Failure to provide this information may prevent or delay us fulfilling these obligations or performing services.
The law gives you a number of rights in relation to your personal information including:
You can find out more about these rights and how you can exercise them in our full privacy notice.
We may also collect personal information about other individuals who you may have a financial link with. This may include people who you have joint accounts or policies with such as your partner / spouse, dependants, beneficiaries or people who you have commercial links to, for example other directors or officers of your company.
We will collect this information to assess any applications, provide the services requested and to carry out credit reference and fraud prevention checks. You can find out more about how we process personal information about individual with whom you have a financial link in our full privacy notice.
In order to process your application we may supply your personal information to credit reference agencies (CRAs) including how you use our products and services and they will give us information about you, such as about your financial history. We do this to assess creditworthiness and product suitability, check your identity, manager you account, trace and recover debts anf prevent criminal activity.
We may also continue to exchange information about you with CRAs on an ongoing basis, including your settled accounts and any debts not fully repaid on time, information on funds going into the account, the balance on the account and, if you borrow, details of your repayments or whether you repay in full and on time. CRAs will share your information with other organisations you ask to provide you with products and services. Your data will also be linked to the data of any joint applicants or other financial associates as explained above.
You can find out more about the identities of the CRAs and the ways in which they use and share personal information, in our full privacy notice.
The personal information we have collected from you and anyone you have a financial link with may be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Further details of how your information will be used by us and these fraud prevention agencies, and your data protection rights, can be found in our full privacy notice.
When you visit our Website we issue a "cookie" file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information. Cookies enable us to: improve the use of our Website; to recognise your computer; to store settings to help facilitate your use of our Website; and to deliver a better and more personalised service.
If your computer is configured to accept cookies we will be able to provide time saving functionality such as the ability to pre-fill the enquiry forms with your details, thus preventing the need to re-input them each time you need to contact us.
We also use third party cookies on our Website for various purposes, examples detailed below:
Automatic Logging of Session Data
We automatically log generic information about your computer and your computer's connection to the Internet which we call "session data". Session data consists of things such as device information, IP address, operating system and browser software information, and the activities conducted by you while on our Website. An IP address is a number that lets computers attached to the Internet, such as our web servers, know where to send data back to the user, such as the pages of the Website the user wishes to view. We collect session data because it helps us to analyse such things as what items visitors are likely to click on most, the way visitors are clicking through the Website, how many visitors are surfing to various pages on the Website, how long visitors to the Website are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. It is possible to determine from an IP address a visitor's Internet Service provider (ISP) and the approximate geographical location of his or her point of connectivity. We also use session data to help prevent fraud and unauthorised use of our Website.
For further information on cookies or for details on how to delete them or refuse their installation on your computer, please visit http://www.aboutcookies.org/
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information other members of the Coventry Motor Company group.
Coventry Motor Company group will not share your information for marketing purposes with companies outside of the group.
If you no longer wish to be contacted for marketing purposes, please call your local dealership, Leamington Mazda 01926 337447, Coventry Mazda, Suzuki & MG 02476 639100, or Stourbridge Mazda 01562 215113. Or click through to our enquiry page here and leave us a message.
You have the right to request a copy of the information that we hold about you. if you would like a copy of some or all of your personal information, please write to us at the following address:
Coventry Motor Company, 655 London Road, Coventry, CV3 4EX.
We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
If you have any questions or require more information about how we use your personal information please call us on 02476 639100.
If you feel we have not answered your question, you can contact our Managing Director Jason Wainwright on 02476 639100.